Orders can be sent by Registered Mail or Transporter(If service is available to delivery address). After shipping, you will receive a tracking code that you can use to follow the order on the website of the carrier previously selected.
The shipping cost is based on the total weight of the order, and nothing is charged for the conditioning and packaging process. If it exceeds 40kg it will have to be divided into volumes.
Orders paid successfully until 12 noon will be shipped on the same day (unless it is out of stock or it is a personalized item), all other orders will be shipped the next business day.
EXCHANGES AND RETURNS.
If the Customer wishes, he / she has 14 days to return any order placed, except products made to order or customized. The order must be sent to our store, in perfect condition and with the original packaging intact. The return will be made up to 7 days after the order arrives at our facilities, either in the form of credit or refund.
Loja Esperança is not responsible for losses, losses or other anomalies in the delivery of the item. In this way, the customer is responsible for providing us with the correct address.